Heartland Enterprise Centre Singapore

Asia Pacific

From hardcopy to digital: HECS streamlines business advisory sessions with Frappe CRM

About

Heartland Enterprise Centre Singapore

Heartland Enterprise Centre Singapore (HECS) was established in 2019 as a subsidiary of The Federation of Merchants’ Associations, Singapore (FMAS). Fully funded by Enterprise Singapore (ESG), HECS is dedicated to revitalising the heartland by empowering local merchants and enhancing the vibrancy of our town centres.

Apps implemented

ERPNext

Industry

Consulting

modules implemented

CRM

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

HECS previously relied on hardcopy BAS forms, which often resulted in scattered or outdated information. Data duplication was common, and consultants had difficulty maintaining a consistent and centralised record of SME engagements.

Benefits

ERPNext addressed these challenges by digitising the BAS process through a structured BAS web form. With built-in user access controls, each consultant can now access only the cases they are responsible for. The addition of approval workflows ensures that every advisory submission is reviewed and processed smoothly.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

After implementing ERPNext, HECS fully digitised their Business Advisory Session (BAS) workflow. Consultants now spend significantly less time dealing with duplicate or inconsistent data and can dedicate more of their efforts to providing meaningful guidance and support to SMEs.

The CRM system resolved our challenges with hardcopy Business Advisory forms and gave us a clear, centralized view of each case. With everything digital, our advisors can easily track progress over time and manage engagements more efficiently.

Jacob

Precinct Director

Implemented by

Kingstech Services Pte. Ltd.

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Inspire people by sharing how Frappe has positively impacted your business.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story